IPONDA is an automated service that lets you, the petitioner, track the status of a protective order over the phone or Internet. You can also register to be notified by phone and e-mail about changes in the status of a protective order.
INFORMATION Before you call IPONDA, be ready with your protective order case number and the respondent's or defendent's name as it appears on the order. Call 1-888-742-8463 or visit www.registervpo.com to access protective order information.
REGISTRATION If the protective order has been filed by the court, you can register to receive notifications.
When registering a phone number, you will be asked to create a four-digit personal identification number (PIN) that will be used to confirm that the call was received when you are notified. Make sure your PIN is easy to remember.
NOTIFICATION You will be notified about the following events:
When the order has been served on the respondent
A reminder, to renew your permanent order of protection 30 days before it expires
When IPONDA calls you, you will be asked to enter your PIN followed by the pound key (#). Entering your PIN, followed by #, lets IPONDA know that you received the call and will stop the service from calling you again.
If you feel you are in danger, call 911 immediately.
This is a confidential service. The respondent will not know you are registered with IPONDA.
Since IPONDA calls automatically when a protective order is served, you may get a call from the service in the middle of the night.
If there is no answer, or if the call goes to an answering machine, the system will continue to call for up to 24 hours or until a correct PIN is entered. A short message will be left on your answering machine. However, because of safety concerns, the message will not state who is calling, nor information about your case.
Do not register a phone number that rings to a switchboard.
You can register multiple phone numbers. You can also register multiple e-mail addresses for notifications.
If you forget your PIN, call the toll-free number and press zero. You will be transferred to an operator who can help you reset your PIN or cancel notification.
IPONDA operators are available 24 hours a day, seven days a week to assist you.
If you have registered but have not heard that the order has been served after three to four days, contact your victim advocate or local sheriff's office.